Privacy policy

1. Who We Are

RNG Design LLP is a company specialising in the design, production and sale of body kits, forged wheels and related automotive products.

• Company name: RNG Design LLP
• Registered address: PALLISER HOUSE SECOND FLOOR, PALLISER ROAD, London, United Kingdom (UK) – W14 9EB
• Email: info@rng-t.com
• Website: [website URL]

RNG Design LLP is the “data controller” of your personal data, meaning we decide how and why your data is processed.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1. Information you provide directly

• Identification and contact details (name, email address, phone number, country, city).
• Order and delivery details (delivery address, billing address, vehicle model, configuration).
• Communication data (messages sent via contact forms, email, social media or messengers).
• Business details (company name, VAT number, position) when you contact us as a business customer or partner.

2.2. Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate location;
• browser type and version;
• device type and operating system;
• pages visited, time and date of your visit, time spent on pages;
• referring website.

This is usually collected through cookies and similar technologies (see Section 5).

2.3. Payment data

Payments for orders are processed through third-party payment providers (e.g. acquiring banks, payment gateways). We do not store full card details. We may receive limited information from payment providers (such as payment status, last 4 digits of card, transaction ID) to confirm and manage your order.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Order processing and fulfilment:

• to confirm and process your orders;
• to arrange production, packaging and shipping;
• to provide invoices and payment confirmations.

Customer support and communication:

• to respond to your enquiries and requests;
• to provide after-sales support and warranty assistance.

Business cooperation:

• to communicate with dealers, partners and distributors;
• to discuss and manage collaboration or dealership applications.

Marketing and updates (where permitted):

• to send you product news, special offers and updates (only if you have given consent or where allowed by law);
• to send you technical updates and important information about your orders.

Website operation, analytics and improvement:

• to maintain and secure our website;
• to analyse how visitors use our website and improve our services and user experience.

Legal and compliance:

• to comply with legal obligations (tax, accounting, regulatory requirements);
• to protect our rights, prevent fraud and defend against legal claims.

4. Legal Bases for Processing (EU/UK Visitors)

If you are located in the UK or the European Economic Area (EEA), we process your personal data on the following legal bases (under UK GDPR / EU GDPR):

• Performance of a contract: when processing is necessary to fulfil a contract with you (e.g. processing and delivering your order).
• Legitimate interests: for improving our services, preventing fraud, maintaining website security and communicating with you as a customer or business partner, provided your rights do not override these interests.
• Legal obligation: when processing is required to comply with laws (e.g. tax and accounting rules).
• Consent: for certain marketing communications and non-essential cookies, where consent is required. You can withdraw your consent at any time.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• enable basic website functionality;
• remember your preferences (such as language);
• analyse traffic and usage;
• support marketing and advertising (where applicable).

You can manage or disable cookies through your browser settings. However, some parts of the website may not function properly if you disable certain cookies.

Where required by law, we will ask for your consent before using non-essential cookies.

6. How We Share Your Personal Data

We do not sell your personal data. We may share your data with:

• Service providers and contractors
  (e.g. hosting providers, IT support, payment providers, logistics companies, warehouses, installers) who process data on our behalf and under our instructions.
• Business partners and distributors
  when necessary to fulfil your order, organise local installation, or provide support in your region.
• Professional advisers
  (e.g. lawyers, accountants, auditors) where necessary for legal or business reasons.
• Authorities and regulators
  when required by law, court order or to protect our legal rights.

All third parties that process your data on our behalf are required to protect your data and use it only according to our instructions and applicable law.

7. International Data Transfers

As we work with customers and partners worldwide, your personal data may be transferred outside the UK or EEA, for example to logistics partners, service providers or our own offices in other countries.

Where we transfer personal data to countries without an adequate level of data protection, we will take appropriate safeguards (such as standard contractual clauses or equivalent measures) to protect your data in accordance with applicable law.

8. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

• to fulfil your orders and provide after-sales support;
• to comply with legal, tax and accounting obligations;
• to resolve disputes and enforce our agreements.

Retention periods may vary depending on the type of data and local legal requirements. After the retention period expires, we will delete or anonymise your personal data.

9. Your Rights (EU/UK Visitors)

If you are in the UK or EEA, you may have the following rights under data protection law:

• Right of access – to obtain a copy of your personal data we hold about you.
• Right to rectification – to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of your data where there is no good reason for us to continue processing it (subject to legal obligations).
• Right to restriction of processing – to restrict certain types of processing in specific circumstances.
• Right to data portability – to receive your data in a structured, commonly used and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to object – to object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time.

To exercise these rights, please contact us using the details in Section 12. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Third-Party Websites and Links

Our website, social media pages or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

We recommend that you review the privacy policies of any third-party sites you visit.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Email: info@rng-t.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.